Frequently Asked Questions about VSiN subscriptions
Q: What is included in the VSiN Plus subscription?
A: Details and examples here.
Q: How did you handle subscriptions while there were no major sports?
A: We didn't charge anyone for five months. More details here.
Q: What’s the difference between the $39.99 a month all-access package and the $29.00 a month package (besides $10.99)?
A: In both packages, you get the same benefits — Point Spread Weekly, the special betting guides, video (live & replays), the daily best bets email.
For the $39.99 plan, you start with a ten-day free trial, pay by month and you can cancel anytime.
For the $29.00 plan, you pay up front. So we are going to charge your credit card for $348 up front.
Q: What if I start with the free trial in the $39.99 package and want to switch to the one-year package to save money?
A: Email Bill at subscribe@VSiN.com and I’ll take care of it for you. I will credit you if you’ve been charged anything.
Q: If I buy the Mid-Season Football Special, will I have the option of upgrading and or be offered a different package on or before my access expires at the end of football season?
A: Yes, and you can always email us at subscribe@VSiN.com when you're ready to upgrade or renew and we'll present you with our best offers.
Q: My live video isn't working. What's wrong?
A: We could be having video issues, but please be sure to first check to make sure your subscription is current. Then try refreshing the page and/or signing out of your account and signing back in. That can solve video issues 99% of the time.
Q: I'm a paid subscriber, but I'm not receiving the daily best bets email. What should I do?
A: 1) Make sure it's not in your spam folder. 2) Make sure your subscription is current. 3) Email email@example.com.
Q: I don't know when my subscription expires. Where do I find that?
A: You will find it on the My Account page.
Q: I have an account and I’m trying to reset my password, but the password reset isn’t working.
A: If you used to be a subscriber and canceled your account, I need to reactivate it. Email Bill at subscribe@VSiN.com.
Q: I want to buy a betting guide, but it isn't listed on the subscribe page. Why not?
A: If you already are a VSiN Plus subscriber, the guides are included in your package.
Q: I need to update my credit card. What do I do?
A: Update your credit card here.
Q: How do I cancel my subscription?
A: Go here and select "cancel subscription." Please feel free to give me feedback on why you are canceling. It will help make us better.
Q: Is there a phone number I can call for help?
A: Email your number subscribe@VSiN.com and I will call you back.
Frequently Asked Questions about VSiN
Q: I ordered a shirt from the VSiN store four weeks ago. Where is it?
A: Our shirts are made to order, so—under normal circumstances—it can take 2-3 weeks before the merchandise is shipped. As you may have noticed, we aren't under normal circumstances. The factory is running about 5-6 weeks behind. If you want to cancel the order, please email Bill@vsin.com.
Q: What does “in pocket” mean on Follow The Money with Mitch & Pauly?
A: In pocket means the bet has been made and, most important, at that particular price. The price may have changed since then. It's also the segment in which Mitch and Pauly summarize their picks.